We have made some significant changes in order to improve our customer service. Our new policies are as follows:
Our business hours are from 10:00 am to 5:30 pm, US Central Time, Monday through Friday. Customer emails will be answered within 24 hours. There are times when we cannot get to the phone during business hours, please leave a detailed message and we will return your call ASAP.
Packaging. Patterns are folded and shipped in either a stay-flat envelope or in a box, for larger orders. If you would like your patterns shipped rolled, we can do that, but you must use a street address for UPS delivery. Due to US Postal Service price increases and surcharges, we no longer ship rolled patterns through the US Postal Service.
Order turn around time – orders can take up to 7 days to ship based on order volume and supply chain issues.
Thank you all for being a Sublime Grafx customer. We appreciate every one of you!