Thank you all for being patient with us while we went through our growing pains. All orders placed through Monday, June 20, 2022 have shipped. Changes are coming to Sublime Grafx. These are necessary in order to give our customers the best possible service.
Customer Service. In order to provide a better experience, we need to clarify with our customers that we are not available 24/7. Our business hours are from 10 am through 5:30 pm, US Central Time, Monday through Friday. Customer emails will be answered within 24 hours. If we do not answer the phone during business hours, it is because we are in the print room. There is no phone in the printing room, you cannot hear over the printers. Leave a detailed message and we will return your call ASAP or the next day if after hours.
Tiled Patterns: This is a tough one for us. We know that cutting and taping print at home patterns is wasteful and time consuming. However, digitally stitching the pages together places extra demand on our limited staff. We are temporarily not accepting print-at-home pattern files while we revamp our website to accept the changes. On July 1, we will once again accept print-at-home patterns. However, we are charging $25 per pattern, it includes your choice of paper. Shipping is additional.
Patterns that are sent to you from the designer as a zipped file, with each pattern page in a separate file. We know that Tilly and the Buttons and a few other indie designers do this. It makes printing those patterns very expensive if you want to use our service as we charge by the pattern, not by the page. Starting July 1, we will ask that you combine the individual files into a single, multipage pdf. If you want to know how, we can help walk you through it.
Packaging. Patterns are folded and shipped in either a stay-flat envelope or in a box, for larger orders. If you would like your patterns shipped rolled, we can do that, but you must use a street address for UPS delivery. Due to US Postal Service price increases and surcharges, we no longer ship rolled patterns through the US Postal Service.
Order turn around time – right now, all orders will ship within 2 business days of placing the order. If this changes, we will post to Instagram and put a notice on our Facebook page.
Thank you all for being a Sublime Grafx customer. We appreciate every one of you!